Nimbus Platform This is a customer support feature that includes FAQs knowledge base articles and other educational resources. This is where consumers can find answers to their questions and concerns. A community forum can also be accommodated here. ticket management This function manages the submission of tickets. It allows users to submit requests and track the status of the request. Ticket management is essential to the main purpose of the portal. It can also avoid repeated requests on ticket forms. Chatbots and Live Chat These offer automatically generated answers to typical customer questions. It also shares information with all customers reducing dependency on support staff.
Social media integration You can integrate your customer portal with social media channels allowing you to support your customers through their favorite social media pages. SelfService Options The selfservice option includes service issues that users can resolve themselves. Business selfservice features include Latest Mailing Database account management retrieving passwords and payment information. All of these features allow customers to serve themselves minimizing the number of requests. Multichannel support They support multiple communication channels such as chat phone and email. Analytics and Reporting Analytics and Reporting. Image by Nimbus Platform Analytics tools provide insights into consumer data.
This helps companies spot the latest trends and adjust their marketing campaigns accordingly. personalization The platform requires personalization features such as recommendations and targeted content tailored to customer expectations. Mobile accessibility You should design the portal to be mobile friendly. Customers can access the portal using any webenabled handheld device. How to create a customer portal software on your website Selfcare portals are platforms designed to simplify communication between companies and their customers. Need one for your website? Here is a general guide to creating a selfservice portal: Step : Define the purpose of your portal What is the reason for setting up a customer portal? Should it provide access to specific company information? Or for managing customer accounts tracking orders and handling support tickets.